Eruption Shopify App
Privacy Policy
Eruption is committed to protecting your privacy and complying with relevant data protection legislation.
Eruption is a web application that calculates the handling & shipping/delivery timeframes for your online e-commerce store, for the benefit of providing this information to your customers. In order to provide this service, we store various information in our app's database as neccessary to acomplish this task.
Types of data we store:
- Information about your store, including store name, domain name, timezone, country and technical contact details.
- Your app's configuration. This includes settings that determine how the app will look when placed on your store's pages, and how the app will calculate timeframes.
- Collection and product overrides. We store additional settings linked to your store's product collections and individual products, to allow the app to calculate different timeframes depending on the product being viewed.
Types of data we do not store:
- Customer data
- Order data
- Any additional, personally identifiable information.
How we collect your data
We receive your data primarily via your Ecommerce platform such as Shopify as agreed by you during the installation process. We may also receive information volunteered by you during support enquiries.
Cookies & Local Storage
We use cookies for core functionality only. Customers may select from your available shipping locations, and we set a cookie to store this preference. This allows customers to continue browsing your store's product pages without the need to keep setting their preferred location. This cookie is not used for tracking purposes.
We use the web browser's local storage API to log critical information about the customer's browsing paths. This allows the app to acurately determine the correct calculated timeframes when displaying the app on your cart page.
Service Emails & Marketing
Occasionally we may send app subscribers emails about upcoming changes and additions to the Eruption App. Under GDPR rules this falls under the category of legitimate interest. We strongly believe it's in the best interest of subscribers to know about upcoming changes and additions to the service, especially when this concerns breaking changes. We promise never to sell any personal data we hold. In addition to emails falling under legitimate interest, we also send automated service emails. This includes a welcome email when you first install the app, a goodbye email when you uninstall, and reminder emails when your annual licence is due to expire soon. These emails are intended to ensure continuity of service.
How Long Do We Keep Your Information?
We hold all information in our data during the lifetime of your installation. All stored data is removed upon uninstallation.
The legal basis for processing
Consent, contract, legitimate interest.
Data privacy contact
info@eruption.app